Faq
General
I made a mistake on my personalisation, what should I do?
When placing your order we always ask that you check the spelling or initials of your personalisation before going through to checkout as we copy all text directly and changes cannot be made once in production.
If you do notice that you have made a mistake, please contact us as soon as possible and we will do our best to amend it before it has gone through to the workshop. In the instance where a product has already been made there will be a charge to remake it and we can discuss options with you if necessary.
I have received a damaged item, what should I do?
When placing your order we always ask that you check the spelling or initials of your personalisation before going through to checkout as we copy all text directly and changes cannot be made once in production.
If you do notice that you have made a mistake, please contact us as soon as possible and we will do our best to amend it before it has gone through to the workshop. In the instance where a product has already been made there will be a charge to remake it and we can discuss options with you if necessary.
Where do your materials come from?
When placing your order we always ask that you check the spelling or initials of your personalisation before going through to checkout as we copy all text directly and changes cannot be made once in production.
If you do notice that you have made a mistake, please contact us as soon as possible and we will do our best to amend it before it has gone through to the workshop. In the instance where a product has already been made there will be a charge to remake it and we can discuss options with you if necessary.
Why does the wood/leather I’ve received look different from the pictures shown?
When placing your order we always ask that you check the spelling or initials of your personalisation before going through to checkout as we copy all text directly and changes cannot be made once in production.
If you do notice that you have made a mistake, please contact us as soon as possible and we will do our best to amend it before it has gone through to the workshop. In the instance where a product has already been made there will be a charge to remake it and we can discuss options with you if necessary.
What personalisation is available on leather products?
When placing your order we always ask that you check the spelling or initials of your personalisation before going through to checkout as we copy all text directly and changes cannot be made once in production.
If you do notice that you have made a mistake, please contact us as soon as possible and we will do our best to amend it before it has gone through to the workshop. In the instance where a product has already been made there will be a charge to remake it and we can discuss options with you if necessary.
Do you have any vegan leather products?
When placing your order we always ask that you check the spelling or initials of your personalisation before going through to checkout as we copy all text directly and changes cannot be made once in production.
If you do notice that you have made a mistake, please contact us as soon as possible and we will do our best to amend it before it has gone through to the workshop. In the instance where a product has already been made there will be a charge to remake it and we can discuss options with you if necessary.
I have only received one keyring but the photo shows two – why haven’t I received two?
When placing your order we always ask that you check the spelling or initials of your personalisation before going through to checkout as we copy all text directly and changes cannot be made once in production.
If you do notice that you have made a mistake, please contact us as soon as possible and we will do our best to amend it before it has gone through to the workshop. In the instance where a product has already been made there will be a charge to remake it and we can discuss options with you if necessary.
I’ve ordered a calendar keyring but the day of the week isn’t specified – why?
When placing your order we always ask that you check the spelling or initials of your personalisation before going through to checkout as we copy all text directly and changes cannot be made once in production.
If you do notice that you have made a mistake, please contact us as soon as possible and we will do our best to amend it before it has gone through to the workshop. In the instance where a product has already been made there will be a charge to remake it and we can discuss options with you if necessary.
Delivery
What are your delivery options?
All standard delivery orders are dispatched within two business days. UK orders are sent by first class Royal Mail post so should arrive within one-two days after dispatch.
Standard delivery is free on all orders over £20 within the UK. All other small packages have a delivery cost of £1.95.
Express delivery is available if you require your order more urgently. Express orders will be dispatched within one business day and will be sent with Royal Mail 24 Hour Tracked Delivery.
This is available within the UK, weekdays only, and the cost of this service is £4.95.
Can I change my delivery address?
All standard delivery orders are dispatched within two business days. UK orders are sent by first class Royal Mail post so should arrive within one-two days after dispatch.
Standard delivery is free on all orders over £20 within the UK. All other small packages have a delivery cost of £1.95.
Express delivery is available if you require your order more urgently. Express orders will be dispatched within one business day and will be sent with Royal Mail 24 Hour Tracked Delivery.
This is available within the UK, weekdays only, and the cost of this service is £4.95.
Do you ship overseas?
All standard delivery orders are dispatched within two business days. UK orders are sent by first class Royal Mail post so should arrive within one-two days after dispatch.
Standard delivery is free on all orders over £20 within the UK. All other small packages have a delivery cost of £1.95.
Express delivery is available if you require your order more urgently. Express orders will be dispatched within one business day and will be sent with Royal Mail 24 Hour Tracked Delivery.
This is available within the UK, weekdays only, and the cost of this service is £4.95.
Will I be charged import taxes?
All standard delivery orders are dispatched within two business days. UK orders are sent by first class Royal Mail post so should arrive within one-two days after dispatch.
Standard delivery is free on all orders over £20 within the UK. All other small packages have a delivery cost of £1.95.
Express delivery is available if you require your order more urgently. Express orders will be dispatched within one business day and will be sent with Royal Mail 24 Hour Tracked Delivery.
This is available within the UK, weekdays only, and the cost of this service is £4.95.
Return
Can I return my product?
Any products that are personalised are non-refundable unless there is a fault with the item. The bespoke nature of our products means that they cannot be resold so unfortunately we cannot accept returns.
Should you wish to return a product that is not personalised please contact us within 14 days and we will let you know the best way to post it back to us. Please note, return postage will be at the customer's expense unless otherwise agreed.
Sign in
Sign up
Please verify your email address
A verification link has been sent to your email to activate your account. The link will be valid for 1 hour.
Please check the spam inbox if you can't find the email. If you still can't find it, we can resend it.